Frequently Asked Questions

What services do you provide?

Equal Lives was set up for disabled people by disabled people and exists to support people facing disabling barriers. Our services include payroll support, employment, information, advice and advocacy around welfare benefits, social care and health. You can also become a member of Equal Lives to stay up to date with our work and have your say on the issues that matter to you etc. etc. 

How do I refer myself or someone else to of your advocacy services?

To make a referral you can complete our online referral form (link to new website referral form) or call us on 01508 491210 and select option 3 to go through to our Advice and Advocacy team. You can read about our advocacy services here (link to new advocacy section)

What is the eligibility criteria for your advocacy services?

We are funded to support people with physical disabilities and mental health problems. Some of our services are specifically funded for people in certain areas of Norfolk. We work in partnership with several different organisations and we will signpost you to one of our partners if we feel that you will be better supported by their expertise. For more information please contact us on or ring 01508 491210 and select option 3 to speak to the Advice and Advocacy team. 



What if I want to raise an issue with my local MP?

If you're a member of Equal Lives, we can help you with this.


Alternatively, You can use the link below to find out who your local MP is:

Our membership department can help you with templates, or support to compile a letter about issues affecting you. Visit our membership page for more information

What are your opening hours?

Our office hours are 8.30am to 4.30pm Monday to Friday, excluding bank holidays. Our phonelines are open during these times for information on our services, advice or to speak to someone about Equal Lives membership on 01603 491210 (not sure which number would be best?). Please note that there is only a small team in the office and occasionally we may not be able to answer your call straight away. You can leave a message or email us at

What advice can Equal Lives give me?

Our advice service is designed to help people who are facing disabling barriers to understanding their rights and entitlements. We can help you with understanding welfare benefits, adult social care and mental health. If you are seeking advice around housing, employment, education or other matters we will do our best to help you but we may signpost you to an organisation who is better equipt to meet your needs.

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