Working for Equal Lives

We're a user-led Disability Rights organisation. We think there should be 'Nothing About us, Without us'.

At Equal Lives, over 75% of our Board of Trustees identify as Disabled, as do over 60% of our employees.

Services Manager

About the Role

Equal Lives offers a variety of services across Norfolk and Suffolk. These include:

Advice and Advocacy - where Disabled people can access information and advice on a wide range of topics such as welfare rights and disability benefits, as well as receive support to understand and communicate their rights.
Shopmobility - where Disabled people can borrow mobility equipment for free in Norwich city centre.
Independent Living Services – provides information and advice to Disabled people in managing their care arrangements at home, including how to be a good employer of Personal Assistants (PAs). We also run a payroll service for their PAs and carers.
As Services Manager, you’ll be responsible for working with the Seniors, Team Leaders and Managers on the day-to-day running of the services, ensuring we’re compliant, efficient, effective, and working to the aims and objectives outlined in our strategy.

Download the full Job Specification for full details

Deadline: 26th September 2025

Interviews: 9th October 2025

Job Description

Application Form

To apply for a vacancy, you should:

Review the person specification and job description. Are you suited to the role? How do you meet the criteria? Use our application form to tell us about your skills and experience. You'll hear from us soon after the deadline.
Should you wish to submit your application in an alternative format, you should contact us at hr@equallives.org.uk to request this.

Interested in Volunteering?

Head over to our Volunteer For Us page!

We welcome applications from anyone who feels they have the relevant skills and experience, however we do operate a guaranteed interview scheme for people identify as Disabled or a care leaver, who meets the minimum criteria for interview.

We're a Real Living Wage accredited employer.
All employees receive free training and a company pension.
We offer 28 days annual leave, plus bank holidays.

Working for Equal Lives, you'll know you're actively breaking down barriers for Disabled people living in East Anglia and contributing to real change in your local area.

Use of Artificial Intelligence (AI)

As a disability rights organisation, we welcome the use of Artificial Intelligence (AI) for its assistive and editing applications. AI that polishes human-generated content is a useful tool, and can remove access barriers, especially for those with cognitive differences. This is a nuanced topic, explored in this excellent blog by one of our Trustees, Katie Robinson.

As AI-use has become increasingly common, we are receiving blogs and job applications that go beyond AI’s assistive purposes. In these submissions, content is being generated directly by AI. Our blog exists to platform Disabled people, not technology, and it is important to us that we maintain authenticity. If we suspect that your submission has been generated by AI this could lead to a rejection.