Information and Advice

The Information, Advice service at Equal Lives is for disabled people, those experiencing mental health problems and anyone experiencing disabling barriers as well as family members or carers. Our friendly team offer a telephone and email enquiry service providing information on rights and entitlements, challenging decisions and how to access services. We can help with queries around welfare benefits, mental health and social care.

We offer a range of services under this umbrella, click on the options on the right hand side of this page to choose the option that's right for you for more detailed information. 

Advice Line 

You can call and speak to one of our team to get information and advice between 8.30am and 4.30pm Monday to Friday. We are closed on Bank Holidays. 

If we are unable to help with your query, we will try to signpost you somewhere that can. 

Please note that we try to answer our calls as quickly as we can but during busy periods there may be a short wait to speak to someone. You can leave us a voicemail message and we will get back to you, or you can request for us to call you by emailing 

You can also message us on our Facebook Page via the Facebook Messenger Service. 

Email addresses for the different departments you might need are listed below. You can also message us on Facebook Messenger by visiting

Please note that responses to emails and Facebook messages will be dealt with in our usual office opening hours

Information, advice and advocacy or general enquiries -

Media enquiries, events or marketing  -

Membership -

Payroll and Finance -


Company Limited by Guarantee Registered in England and Wales No. 4098341
Registered Charity No. 1084108
Registered VAT No. 927 9604 86

Postal Address 


15 -17 Manor Farm Barns

Fox Road, Framingham Pigot

NR14 7PZ

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