Information and Advice


Equal Lives can offer information and advice for disability-related issues. 

Your Norfolk Advice Network Helpline is the FREE NCAN advice triage service.  Its purpose is to signpost professionals and members of the public quickly and accurately to the right NCAN members, for free and quality assured advice, information and support.


The FREE helpline is 0333 996 8333 and opening hours are 10am - 4pm Mon-Fri.

Please note that we try to answer our calls as quickly as we can but during busy periods there may be a short wait to speak to someone. You can leave us a voicemail message and we will get back to you, or you can request for us to call you by emailing


In the city? You can pop into our Shopmobility site at Chantry Place and ask one of the team to assist you. They can log your enquiry and someone will be back in touch with you.