Social Prescribing 

Our team also advises and supports people who have been referred into the Norwich and Broadland Social Prescribing service by roles such as Doctors and Nurses within GP surgeries. Social Prescribing is a way of enabling people to access range of local, non-clinical services, so that needs can be addressed in a holistic way. We work in partnership with Norfolk Citizens’ Advice, who are the project lead, and other local organisations to provide Social Prescribing. Our Living Well Workers are the staff who provide advice and support to people referred.

Norwich Age UK.png
Equal Lives.png
CA Norfolk.jpg

Information and Advice

Equal Lives can provide information and advice on a range of disability related issues. Examples of this include, explaining how to access different services and support and how to navigate different processes, such as how to make a complaint.

We can currently offer limited telephone appointments for Personal Independence Payment (PIP) claim forms or renewals to residents of Norwich living in a NR1-NR7 postcode, which is the Norwich City Council boundary.

We are no longer funded to provide complex welfare benefits advice and support, such as supporting with an appeal. If you need support with this, please contact the Norfolk Advice Network Helpline on their free number: 03339968333. Its purpose is to refer members of the public and professionals to organisations that can provide the information, advice and support that is needed.

If you feel our team may be able to offer you some help, our advice line is open 10am-4pm Monday to Friday, or you can e-mail

We are developing a small welfare benefit form fill service. Equal Lives used to be able to support people with completing different claim forms but our funding came to an end. However, we know that form filling is an area lots of people still need advice and support with. Please check this page for further updates. 

NCAN Logo (1).jpg

If we cannot help you, we work closely with a range of other advice agencies as part of the Norfolk Community Advice Network and so if we can’t help, we will try and find someone who we can signpost you to, or make a referral on your behalf when needed.