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Money Matters

Our Money Matters service is designed to help you with your 

personal finances. It is a short programme where an advocate 

will help you with things like:

  • Setting up a bank account and direct debits

  • Organising your outgoings and bills

  • Helping you to speak with organisations you owe money to

  • Checking your eligibility for benefits

  • Providing basic budgeting help

Your advocate will try to help you be more independent and build on your skills and confidence to help you to do more things yourself. Financial advocates are not able to handle cash or have access to your bank account.

How to make a referral?

Unlike our wider Information, Advice and Advocacy service, this is a professional-only referral service. Access is via Norfolk County Council. Most referrals are made by Social Workers working in hospitals and in the community.

The exception to this is if the person lives in Norwich, in a NR1-NR8 postcode, they can self-refer for support, which is because of our involvement in a Norwich City Council Consortium Project.Please contact us to check on your eligibilty or to refer someone to us. You can call us on 01508 491 210 or email at  

Please note that our Financial Advocates are not trained financial advisers or debt advisers if you need support with debt please contact Citizens Advice Bureau, Step Change Debt Charity or the National Debt Line.

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