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Update: Advice Team – Equal Lives 



Graphic with a light purple background with wavy lighter purple lines striped in the background. A dark purple phone with a phone cord attached is on the bottom left corner with a speech bubble which states Advice team Update. The Equal Lives logo is on the top right hand side. Equal Lives is written in blue text, with a tagline written in purple - Free from disabling barriers. There are 3 orange birds flying into the air above the writing.
Graphic with a light purple background with wavy lighter purple lines striped in the background. A dark purple phone with a phone cord attached is on the bottom left corner with a speech bubble which states Advice team Update. The Equal Lives logo is on the top right hand side. Equal Lives is written in blue text, with a tagline written in purple - Free from disabling barriers. There are 3 orange birds flying into the air above the writing.

The Equal Lives Advice Service has been closed for several months due to a restructure.

   

Our Advice service re-opened to emails on Monday 7th July. We are hoping to be fully open by the end of the month. Our Advisors have over 30 years combined experience of advice work and will be able to support any enquiries from adults 18+ who have mental or physical disabilities. Our designated Triage Assistant will be able to take enquiries via telephone, email or in writing. 


We will be able to advise on:  

  • Advocacy and representation 

  • Mental health 

  • Welfare rights and disability benefits 

  • Assessment of health and social care needs 

  • Personal budgets and direct payments 

  • Rights and entitlements 

  • Other issues related to disability and employment 


Remember you can also help us shape the design of our Advice service. We are particularly interested in your views on Group support. Take the survey on the Information & Advice area of the website! 


We thank you for your understanding and patience. If you have any enquiries about the Advice service in the meantime, please email us at advice@equallives.org.uk or use the contact form: Contact | Equal Lives 

 

 

 
 

Christmas Opening Hours 

Shopmobility 

Monday 22nd December 

Tuesday 23rd December 

Christmas Eve 

Christmas Day 

Boxing Day 

8:30 am - 4:30 pm

8:30 am - 4:30 pm

8:30 am - 12:30 pm

CLOSED

CLOSED 

Monday 29th December 

Tuesday 30th December 

New Year's Eve  

New Year's Day 

Friday 2nd January 2026 

8:30 am - 4:30 pm

8:30 am - 4:30 pm

8:30 am - 12:30 pm

CLOSED

8.30 am - 4.30 pm 

9:00 am - 4:00 pm

9:00 am - 4:00 pm

9:00 am - 4:00pm 

CLOSED

CLOSED 

Monday 22nd December 

Tuesday 23rd December 

Christmas Eve 

Christmas Day 

Boxing Day 

Monday 29th December 

Tuesday 30th December 

New Year's Eve  

New Year's Day 

Friday 2nd January 2026 

9:00 am - 4:00 pm

9:00 am - 4:00 pm

CLOSED

CLOSED

9:00 am - 4.00 pm 

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Postal Address:

Ground Floor
St Vedast House
5-7 St Vedast Street
Norwich
NR1 1BT

    

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